If you need to cancel you booking please see the cancellation terms as outlined below:
30 days or more – loss of deposit
30-15 days – £150 cancellation charge
14 days or less – 100% cancellation charge
Cancellation needs to be in writing/email and not verbal.
It is your responsibility to ensure that all address details of the venue are correct including a full postcode. Timeless Entertainment cannot be held responsible for any errors or delays resulting from incorrect or missing address details.
Events beyond our Control
Timeless Entertainment cannot be held responsible for any circumstances that may prevent us from attending your event, these may include but are not limited to severe weather conditions, traffic delays, breakdown of our vehicles, sickness or equipment failure. In the case that we cannot attend or fulfil your hire due to events beyond our control we will contact you or the venue as soon as possible. In these instances our liability will be limited to the refunding all of monies paid.
Set-up of Services
It is your responsibility to ensure that your chosen venue has agreed for Timeless Entertainment to be in attendance at their venue at the agreed time. This also includes ensuring that there is access to enter the venue and enough space with a power socket in close proximity of where the services are to be. It is your responsibility to inform us of any circumstances that may make setting up take longer,
Timeless Entertainment will arrive to set up anywhere from 30 minutes to 90 minutes before the agreed time. The hire period will commence from the agreed period of time as per the confirmation and finish at the agreed time. In the event that Timeless Entertainment is not ready to commence at the agreed time due to our fault we will still give you the agreed hire period by extending the finishing time of the hire.
Termination of Hire
Timeless Entertainment will not tolerate any abuse or threatening behaviour to our staff. If this does occur Timeless Entertainment are within their right to terminate the hire.
Timeless Entertainment reserves the right to refuse guests to participate in the activities if we feel they are too unruly or too intoxicated or if we feel they may damage the equipment.
Damages to the Equipment
If for any reason our equipment gets damaged/stolen during the hire period by you or one of your guests you will be responsible for the cost of repairing/replacing the damaged/stolen equipment.
Children under 10 are to be supervised at all times by an adult over 18 years when using the party photo booth.
Use of photos by us
By booking us for your event you are of the understanding that we may use any of the photographs taken during the interactive services of yourselves and your guests for any suitable means, this includes but is not limited to advertising and promotional material either in print or on the internet. By us attending your event we are of the understanding that permission has been granted to do so by yourselves and your guests.